Privacy Policy
Data controller
The data controller is D. TZAVELAS AND SONS G.P., based at Paster 17, Thessaloniki, PC 54633.
Contact: 2310 224 049 · info@tzavelas-afrolex.gr
What data we collect
When visiting www.tzavelas-afrolex.gr you may be asked for personal information including:
- First and last name
- Shipping and billing address
- Email address
- Contact phone
- Occupation (optional, for professional customers)
- Payment details (via secure bank gateway)
Purpose of processing
Your data is used solely by the Company for:
- Order fulfilment
- Order status updates
- Issuing tax receipts / invoices as required by Greek law
- Contact for clarifications
- Sending newsletter content, subject to your consent
Third-party access
Under no circumstances is your data accessible to parties who do not have a cooperation relationship with our store. Data is transferred only to:
- The courier (ELTA, partner couriers) — only data necessary for delivery.
- The Piraeus Bank payment gateway — for secure card processing (we do not store card details).
- Our accountant — for tax compliance.
Cookie use
The site uses cookies — small text files stored on your device — for:
- Functional cookies: essential for keeping your cart and session.
- Preference cookies: store choices such as selected shipping method.
You may disable cookies in your browser settings, but this may affect the correct operation of the store (e.g. the cart will not be preserved between pages).
Data security
To protect your personal data the site uses SSL encryption across all pages that transmit personal or financial data. For card payments, Piraeus Bank applies modern security methods (SSL/TLS), and card details are encoded before being sent online.
Your rights (GDPR)
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
- Right of access to your data
- Right of rectification of inaccurate details
- Right of erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent
To exercise any of these rights, send your request to info@tzavelas-afrolex.gr or call 2310 224 049. We reply within one month.
Retention period
We retain your personal data for as long as required by law (e.g. 10 years for tax documents) and for the duration of our commercial relationship.
Policy changes
This policy may be updated. We will notify you of significant changes via the store or email. See also the Terms of Use.